Job Description
Job Title:
Support Agent
Responsibilities:
- Assist clients with all support queries and provide timely resolutions.
- Escalate unresolved queries where necessary.
- Log and maintain calls, CRM records, and resolutions.
- Follow up on service requests via phone and email.
- Provide product and system feedback to the Operations and Support Centre Manager.
- Provide feedback on clients requiring additional training.
- Liaise with the Administration Department regarding stock replacements.
- Follow up on incidents and ensure completion of incidents and call-quality requirement
Qualifications:
- NQF Level 4 / Matric or equivalent.
- Fluent in English and at least one other official language.
- Computer literate, with basic working knowledge of Microsoft Office.
- Ability to work rotating shifts.
- Valid driver’s licence and access to a reliable vehicle.